1. Introduction

Driven Automotive Solutions Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

Driven Automotive Solutions Ltd
Registered Office: Number Three Siskin Drive, Middlemarch Business Park, Coventry, England, CV3 4FJ
Email: customerservice@driven-automotive.co.uk

3. Personal Data We Collect

We collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, billing and shipping addresses.

• Payment Information: Credit card details, billing information (processed via Stripe).

• Communication Data: Correspondence with our customer service team.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfill orders and provide services.

• Legal Obligation: To comply with legal requirements.

• Legitimate Interests: To improve our services and communicate with customers.

5. Use of Personal Data

Your personal data is used for the following purposes:

• Processing and delivering orders.

• Managing customer service inquiries.

• Sending marketing communications (with your explicit consent).

• Complying with legal obligations.

6. Sharing of Personal Data

We do not share your personal data with third parties, except as necessary to fulfill our contractual obligations (e.g., payment processing via Stripe) or as required by law.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with UK GDPR principles. Retention periods are determined based on business needs, legal obligations, and industry best practices.

8. International Data Transfers

We do not transfer personal data outside the United Kingdom (UK) or the European Economic Area (EEA).

9. Marketing Communications

We will only send marketing communications to individuals who have explicitly opted in to receive such communications. This consent is obtained through an opt-in mechanism on our website, where users can actively choose to receive marketing emails. Each marketing communication will include a clear and easy-to-use option for recipients to opt out of future communications.

10. Data Subject Rights

Under the UK GDPR, you have the right to:Access your personal data.Rectify inaccurate or incomplete data.Erase your personal data.Restrict the processing of your data.Object to processing.Data portability.To exercise these rights, please contact us at customerservice@driven-automotive.co.uk.

11. Data Protection Officer

We do not have a designated Data Protection Officer. However, our data protection responsibilities are managed by our compliance team. For any data protection inquiries, please contact us at customerservice@driven-automotive.co.uk.

12. Cookies

Our website uses cookies to enhance user experience. You can manage cookie preferences through your browser settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Driven Automotive Solutions Ltd
Email: customerservice@driven-automotive.co.uk